About Xperience Live 

Join Dustin in this high-energy keynote to discover innovative strategies for revolutionizing the customer experience. Transform your business with insights on customer excellence, comprehensive experience management, and fostering a customer-focused mindset.

With Business Administration and Strategic Communications degrees, Ursula shines as LVMWD's Customer Service Manager. She's led the shift to advanced AMI meters and the VXsmart portal, enhancing water conservation efforts through innovations like flow-restriction devices for drought response.

Martha Wright is a seasoned water resources manager at San Antonio Water System (SAWS). She oversees the development and implementation of sustainable water conservation strategies to support San Antonio’s long-term water management goals. With a strong background in resource planning and public engagement, Martha has played a crucial role in guiding SAWS toward innovative water solutions that enhance conservation and efficiency throughout the region.

Lauren Benefield is a Water Conservation Specialist at South Tahoe Public Utility District, where she leads innovative water efficiency initiatives. Through her work with the WaterSmart Portal, Lauren oversees programs for leak detection, home audits, and rebate management, helping the district achieve its sustainability goals and enhance customer engagement in water conservation efforts.

Spencer Cashwell serves as the Water Conservation Program Manager for Bend, OR, where he leads efforts in sustainable water management and conservation programs. With a focus on public outreach and education, Spencer implements initiatives that enhance water efficiency and drive resource sustainability in the region. His expertise spans water conservation planning, policy development, and community engagement.

Eric Miles is a leader in electric utility operations at EPCOR, where he specializes in implementing advanced metering infrastructure (AMI) to enhance service reliability and efficiency. With his extensive expertise, Eric brings insights into how smart technologies are revolutionizing electric utilities.

With over a decade in the deregulated retail energy sector, Andreya Shaak, SVP of Product Strategy at VertexOne, has a diverse background. Starting at EC Infosystems in 2009, she’s held key roles in operations and partner management across companies like Eligo Energy and Nordic Energy, contributing to both retail and technology sectors.

Ed brings over 20 years of strategic sales and marketing expertise in utilities and tech to his recent role as VP of Business Development at Enchanted Rock, LLC. An award-winning professional, Ed was named Atlanta's Technology Marketing Executive of the Year and has earned recognition in the Smart Grid industry.

With a 30-year career beginning as a Systems Engineer at NASA's SSF, she has been pivotal at VertexOne for over 25 years, notably enhancing customer engagement and process optimization. Now, she propels the company forward with her expertise in operational leadership, product and project management, and customer support, cementing VertexOne's status as a top cloud-based customer experience provider in the energy and utility sectors.