Built for Action. Shaped by You.

The agenda that meets you where you are—and pushes you forward. It’s about giving you the space to explore what matters most to your team—whether you’re focused on reducing call volume, driving digital engagement, improving collections, or boosting program participation.

Expect a mix of big-picture keynotes, hands-on workshops, customer-led panels, and deep dives into what’s working now.

https://www.accelevents.com/e/2026-xperience-live

Choose Your Track. Shape Your Experience.

Whether you serve water customers, power communities, or compete in retail energy markets, Xperience Live 2026 has a track built just for you.

This year, we’re offering curated agendas for Water, Electric, and Energy Retail professionals so you can focus on the conversations that matter most to your role, your goals, and your customers. You’ll still have access to shared keynotes, networking events, and product deep dives but now you can follow a track that speaks your language.

Explore what’s ahead below. Final session titles and speakers are now ready to explore at https://www.accelevents.com/e/2026-xperience-live.

 

Energy Retailers Water Utilities Electric Utilities

Outmaneuver the competition with better customer experience.


Sessions will dive into retention strategies, mobile-first enrollment, channel optimization, churn reduction, and campaign automation. You’ll also explore how to turn data into action—without overwhelming your team.

Get a front-row seat to how today’s top energy retailers are boosting loyalty and growing smarter.

Sessions Include: 

  • VXretail Key Functionality Updates
  • Industry Issues Panel
  • Complex Billing for Energy Retailers
  • 2026 Outlook - Market Mandates, VXexchange, and Customer Behavior Insights
  • VXconnect in Retail Energy

Rethink how you deliver service—and conserve resources.

Sessions will explore digital self-service, leak detection alerts, usage insights, drought response, equity in conservation programs, and modernizing billing for water-first customers.

Expect to hear from water utilities leading the charge in customer engagement, program adoption, and smart metering.

Sessions Include: 

  • Water Analytics: What's Next for Us?
  • Breaking Silos: Aligning conservation, metering, and service teams to deliver unified messaging and outreach.
  • Proactive by Design: Empowering Customers and Staff Through Smart Messaging
  • Utilizing VXconnect for Conservation

Put AMI data and digital tools to work—fast.

This track will focus on reducing call volume, turning outage alerts into trust-building moments, supporting prepaid programs, shifting behavior with usage data, and improving collections through automation.

Hear how electric utilities are turning everyday interactions into high-impact engagement.

Sessions Include: 

  • Modernizing Rate Design for a Flexible Future
  • Peak Demand Programs that Customers Actually Use
  • Usage Alerts that Drive Action
  • Empowering Program Teams with Automation & Self-Enrollment

Real Conversations. Practical Takeaways.

Your role. Your challenges. Your path forward.

We’re building an agenda packed with customer stories, expert insights, and hands-on sessions—designed to help you tackle real challenges with real solutions. Whether you’re focused on digital engagement, billing, service ops, or program performance, there’ll be sessions built just for you.
 
Our 2026 agenda is out and ready to explore. Check it out at https://www.accelevents.com/e/2026-xperience-live.
 
 
Feedback 4

Empower Your Customers

Give every customer a clear path to act—whether they’re managing usage, making a payment, or exploring program options.
Team 2

Empower Your Team

Give every customer a clear path to act—whether they’re managing usage, making a payment, or exploring program options.
Phone and Tablet-1

Empower Your Programs

Design, launch, and optimize customer-facing programs that drive participation, prove impact, and align with your larger goals.

Registration is open. Secure Your Spot. 

 

Spend two and a half days in Nashville connecting with industry peers and discovering new strategies you can put to work right away. Choose breakout sessions that fit your goals and role, learn where the industry is heading, and leave with clear steps to move your team forward with confident. Be ready for what’s next. Register and secure your spot. 

 

Xperience Live 2026

Date:February 9–11, 2026

Location:Sheraton Grand Nashville Downtown, Tennessee

Time:Monday Afternoon to Wednesday Afternoon/Evening

Register for Xperience Live 2026